Terms & Conditions


The following expressions shall have the following meanings:

1: Definitions

1.1 “Supplier” means Hallam Interiors (East Midlands) Limited, of Unit 5, Whyburn Business Park, Hucknall, NG15 7WE.

1.2 “Customer” means any person who purchases Services and/or Products from the Supplier.

1.3 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

1.4 “Proposal” means the quotation or description of works to be carried out during the installation. Or the description of a product purchased from the supplier.

1.5 “Services” means the services as described in the Proposal and includes any materials required to complete the work; 1.6 “Products” means any products supplied by Hallam Interiors to the Customer.

1.7 “Terms and Conditions” means the terms and conditions of supply of Services and/or Products set out in this document and any subsequent terms and conditions agreed in writing by the Supplier.

1.8 “Order” means the formal acceptance by the Customer of the Quotation.

1.9 “Agreement” means the contract between the Supplier and the Customer for the provision of the Services and/or Products incorporating these


2: General

2.1 These Terms and Conditions shall apply to the Agreement for the supply of Services and/or Products by the Supplier to the Customer.

2.2 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier or consumer may be entitled in relation to the Services and/or Products, by virtue of any statute, law, or regulation.

2.3 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer. The Proposal for Services and/or Products is attached to these Terms and Conditions.


3: Proposal

3.1 The Proposal for Services and/or Products shall remain valid for a period of 30 Days.

3.2 The Proposal must be accepted by the Customer in its entirety by paying the £150 Sign Up Deposit.

3.3 The Customer shall be deemed to have accepted the Proposal by placing an Order with the Supplier. Verbally or written but would not be confirmed until payment of the Sign-Up Deposit has been made.

3.4 The Agreement between the Supplier and the Customer, incorporating these Terms and Conditions, shall only come into force when the Supplier confirms an Order in writing to the Customer. Prior to any confirmation the Supplier has the right to refuse any Order.


4: Service, Products and Delivery

4.1 The Services and/or Products are as described in the Proposal.

4.2 Any variation to the Services and/or Products must be agreed by the Supplier in writing.

4.3 The Services and/or Products will be delivered at a time and date mutually agreed. The Supplier may vary these times by Notifying in writing or verbally details of the change to the Customer.

4.4 Proof of qualifications, insurances, code of conduct memberships etc. are available upon request.

4.5 Asbestos removal is not included in any works, if during any works the suppliers comes across asbestos, work will stop and the customer will have to arrange for the asbestos to be removed. If the asbestos is not removed, the costs for the works already carried out will still be owed to the supplier.


5: Price & Payment

5.1 The price for Services and/or Products is as specified in the Proposal and is inclusive of VAT in the price breakdown.

5.2 The price for any materials required to complete the Services is as specified in the Proposal.

5.3 The terms for payment are as specified in the Proposal.

5.4 The Customer must settle all payments for Services and/or Products on completion unless otherwise agreed.

5.5 The Customer will pay interest on all late payments at a rate of 2% of current bank rate.

5.6 The Supplier is also entitled to recover all reasonable expenses incurred in obtaining payment from the Customer where any payment due to the Supplier is late.

5.7 The Supplier is entitled to vary the price to take account of:

5.8Any additional Services and/or Products requested by the Customer which were not included in the original Proposal.

5.9 Manufacturer guarantees will not be registered until full payment has been received.

5.10 Gas certificates will not be issues until payment has been received.


6: Customer Obligations

6.1 The Customer will provide access to Hallam Interiors at the time and date specified on sign up and will cooperate with all reasonable requests by the team to complete the works.

6.2 The Customer will provide electricity, water, and toilet facilities to all Hallam Interiors engineers for the purpose of completing the installation.

6.3 The Customer will apply for and obtain any necessary approvals and permissions required to complete the Services prior to the commencement of the work. This includes any parking permits required and any planning permissions needed.

6.4 The Customer will take all reasonable steps to ensure that Hallam interiors does not sustain any damage or loss to any equipment stored on site.

6.5 The Customer shall be liable for any expenses incurred by Hallam Interiors as a result of the Customers failure to comply with the obligations as defined by these Terms and Conditions.

6.6 The customer is responsible for ensuring the space is clear and ready for the installation to take place, this includes the moving of any furniture restricting the work being completed, ensuring there is storage space for products if needed. Where the customer requests that Hallam Interiors move any furniture, we accept no responsibility for any damage that may be caused.


7: Supplier Obligations

7.1 The Supplier shall supply the Services and/or Products as specified in the Proposal.

7.2 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognized codes of practice.

7.3 The Supplier shall comply with all relevant health and safety regulations.

7.4 The Supplier shall ensure that all necessary licenses and permissions required to provide the Services and/or Products are currently including but not limited to gas safe registration.

7.5 Unless agreed in writing between the parties, Hallam Interiors will be responsible for the removal of all waste materials resulting from the installation, any products that the customer wants to keep will be remove any put in a save space. Hallam Interiors is not responsible for any damages caused to products when removing them as some products become brittle and cannot be removed without damage.

7.6 The Supplier shall hold valid employer and public liability insurance policies.


8: Cancellation

The Customer may cancel an Order or Installation by notifying Hallam Interiors in writing within 14-days of placing the Order and any monies paid by the Customer will be refunded in full.

Cancelling an order after the 14-day period the Sign-Up Deposit will not be refundable. If you have paid your installation deposit and materials have been ordered, you as the customer will need to pay a 20% Cancellation Fee Plus, any restocking charges on products that can be returned. On products that are made to order no refund will be given.


9: Guarantee

9.1 In addition to the Customer’s statutory rights, Hallam Interiors guarantees that the Services carried out during the installation will be free from defects in workmanship for a period of 24 months unless otherwise stated from the date that the installation is completed.

9.2 Clause 9.1 does not apply under the following circumstances.

9.2.1 If a fault arises due to any subsequent mechanical, chemical, electrolytic, or other damage not due to a defect in the Services and/or Products after risk has passed to the Customer.

9.2.2 if a fault arises due to wilful damage, abnormal working conditions, failure to follow instructions, misuse, alteration or unauthorised repair by another company, improper maintenance, or negligence on the part of the Customer or a third party.

9.3 Where the Services and/or Products are defective or do not comply with the Agreement the Customer must notify the Supplier in writing within 7 days from the date of discovery.

9.4 If the Customer has not paid for the Services and/or Products in full by the date the defect in Services and/or Products is notified to the Supplier then the Supplier has no obligation to remedy the defect in terms of this Clause.

9.5 Nothing Hallam Interiors do during an installation will increase or decrease a properties water pressure. New modern products have filters and non-return valves that naturally restrict the flow of water more than older items. We do not accept any liability for any work needed to increase the water pressure by installing a pump. If this is possible it would be done as a separate install and will be chargeable.

9.6 Any materials supplied by the Customer will not be covered by the supplier’s warranty and if any faults arise with the product itself the return visit will be chargeable.

9.7 If the Customer supplies materials that are wrong or incomplete any time lost by the supplier will be chargeable to the customer.

Any revisits needed to fix these products supplied by the customer will be chargeable. No warranties are given on these parts.

9.8 Guarantees & Warranties are not insurance backed.

9.9 Where the customer requests that Hallam Interiors move any furniture or decorations the supplier takes no responsibility for any damage that may occur.

9.10 If an issue arises with an installation and/or Product the Customer must inform Hallam Interiors to arrange an engineer to attend site. Hallam Interiors will not pay for any 3rd party works that are carried out on an installation. Any work carried out by an outside company can and will void the warranty on the installation.

9.11 It is the Customers responsibility to ensure that all products are cleaned in accordance with manufactures instructions, any discolours of product is only cursed by using harsh cleaning products and will void any warranty by the manufacturer.

9.12 It is also the Customers responsibility to ensure that all silicone seals are kept clean from build-up and only cleaned with warm soapy water, damage to the silicone coursed by using harsh cleaning products will be chargeable to replace.

9.13 The use of cleaning products such as, Mr Muscle, Cillit Bang and other harsh cleans will void any warranties with the manufacturer. Replacing any parts damaged by using these cleaning will be chargeable.

9.14 Masterclass Kitchen offer a 10 year warranty on all their cabinets. More information Masterclass Product Guarantee


10: Intellectual Property Rights

All intellectual property rights, registered or unregistered, including but not limited to patents, trademarks, design rights and know-how remain the property of the Supplier and cannot be used by the Customer without the written permission of the Supplier. NO INTELLECTUAL PROPERTY OWNER


11: Property & Risk

11.1 Title or ownership of any property or materials belonging to Hallam Interiors remains with the Supplier until payment is received from the Customer in full.

11.2 The Customer must store any property or materials belonging to the Supplier separately from any other property or materials belonging to the Customer or a third party.


12: Default  

12.1 The Agreement shall continue until the Installation has been provided in accordance with the Proposal or a product has been delivered to date as mutually agreed in writing by both parties or until terminated by either party in accordance with these Terms and Conditions.

12.2 The Customer may terminate the Agreement if the Supplier fails to comply with any aspect of these Terms and Conditions and this failure continues for a period of 4 weeks after notification of non-compliance is given.

12.3 Hallam Interiors may terminate the Agreement if the Customer has failed to make any payment due within 14 days of the sum being requested.

12.4 Either party may terminate the Agreement by notice in writing to the other if:

12.4.1 The other party commits a material breach of these Terms and Conditions and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

12.4.2 The other party commits a material breach of these Terms and Conditions which cannot be remedied under any circumstances; or

12.4.3 The other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

12.4.4 The other party ceases to carry on its business or substantially the whole of its business; or

12.4.5 The other party is declared insolvent or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee, or similar officer is appointed over any of its assets.

12.5 In the event of termination (outside any statutory cancellation period) the Customer must make over to the Supplier any payment for work done and expenses incurred up to the date of termination.

12.6 Any rights to terminate the Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of the Agreement as at the date of termination.


13: Warranties  

13.1 The Supplier warrants that the Products will, at the time of delivery, correspond to the description given by the Supplier.

13.2 The Supplier warrants that the Services will be performed using all reasonable skill and care.

13.3 The Supplier warranty on all labour works is 24months from the date of completion of the project. Any remedial works need after this time will be chargeable.

13.4 Products warranties vary from 2years to 25years on curtain products. Please note this is manufactures warranty and does not cover accidental damages.

13.5 Any spare or replacement parts supplied by a manufacture does not cover the installation. The installation of the part chargeable.

13.6 Your statutory rights are not affected.


14: Limitation of Liability

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury.


15: Indemnity

The Customer shall indemnify the Supplier against all claims, costs, and expenses which the Supplier may incur and which arise directly or indirectly from the Customer’s breach of any of its obligations under these Terms and Conditions.


16: Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock downs, accidents, war, fire, breakdown of plant or machinery or Shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.


17: Assignment

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.


18: Waiver

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.


19: Notices

Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Proposal or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally.


20: Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of English courts and the parties hereby submit to the exclusive jurisdiction of the English courts.


21: Complaints Handling Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.


If you require any other information regarding these terms please Contact Us

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